Thirty days, any reason
You have 30 days from the day your order arrives to request a return. Any reason counts. If the brush doesn't pull out more fur than the one already in your drawer, that is a reason.
How to start a return
Email support@getshedless.com with your order number and one sentence about what went wrong. We reply within one business day with instructions. Please don't post anything back before you hear from us — returns that arrive unannounced can't be matched to an order.
Condition
Send it back roughly as you received it, with packaging where you still have it. Used brushes are still returnable. We expect you to actually try it — a grooming tool you haven't used tells you nothing.
Refunds
Once your return arrives and we've checked it, we refund the original payment method within 5 business days. Your bank may then take a further 3–10 days to show it. That part is out of our hands.
Damaged or wrong item
Email us a photo within 7 days and we'll send a replacement free. You won't need to return the damaged one — posting a broken brush back across the world helps nobody.
Who pays return postage
If the item is faulty, damaged, or not what you ordered, we cover it. If you simply changed your mind, return postage is yours.
Cancellations
Free of charge any time before your order ships. After it ships, treat it as a return.
Still stuck?
Email support@getshedless.com. A person reads every message, usually the same day.