Email us
A person reads every email. We reply within one business day, Monday to Friday.
To get a faster answer
Include your order number — it's in your confirmation email and starts with #. If something arrived damaged or wrong, attach a photo and we'll usually resolve it in the first reply rather than asking you for one.
Before you email
Two things we're asked constantly, answered here to save you the wait:
- Where's my order? Processing takes 1–3 business days, delivery 5–11 days after that. Tracking arrives by email at dispatch — check your spam folder, that's where it usually is.
- Can I return it? Yes. Thirty days from delivery, any reason, used or not. Email us and we'll send instructions.
Everything else is covered on the FAQ page.
Complaints
If we've got something wrong, say so directly — it reaches the same inbox and we'd rather fix it than have you quietly not come back.